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Behaviors

As our society skews further toward Maturian, more and more seniors are becoming tech-savvy. A recent humorous tip on shortcodes for senior text messagers has been making the rounds and it is too funny.

They say that laughter is the best medicine and that happy people live longer. So with that in mind, this is a gift for your longevity. Enjoy!

Texting for Seniors

ATD: At The Doctor's

BTW: Bring The Wheelchair

BYOT: Bring Your Own Teeth

CBM: Covered By Medicare

CUATSC: See You At The Senior Center

DWI: Driving While Incontinent

FWBB: Friend With Beta Blockers

FWIW: Forgot Where I Was

FYI: Found Your Insulin

GGPBL:  Gotta Go, Pacemaker Battery Low!

GHA: Got Heartburn Again

IMHO: Is My Hearing-Aid On?

LMDO: Laughing My Dentures Out

LOL: Living On Lipitor

LWO: Lawrence Welk's On

OMMR: On My Massage Recliner

OMSG: Oh My! Sorry, Gas.

ROFL... CGU: Rolling On The Floor Laughing... And Can't Get Up

TTYL: Talk To You Louder

WAITT: Who Am I Talking To?

WTP: Where's The  Prunes?

WWNO: Walker Wheels Need Oil

SOURCE: Examiner.com

After you read that, watch this delightful video.

A Reminder That Laughter is the Best Medicine

http://www.caregiverstress.com/2010/07/a-reminder-that-laughter-is-the-best-medicine/

 

How often have you fallen prey to the science of the impulse purchase? A magazine or candy bar at the grocery store check out line. The today only "amazing deal", but WAIT, there's more. Gadget guys like me have bought 100+ iPhone apps only to find that I use few of them. My wife buys home decor that magically appears and, when discovered, is blamed on my lack of awareness of all things furnishing. Do these purchases offer lingering satisfaction. Not really and research has just confirmed it.

southfloridaadventures.com

It turns out that spending on EXPERIENCES, not possessions, generates more long-lasting satisfaction. In an economy where much of society could be struggling for quite a while, how do we choose what to do with scarce resources - time AND money? The suggestion is save up and spend on a concert or an exotic trip. Hop in the car with the family and explore a region nearby that you've never seen together and camp out. Take Salsa lessons together. Go paddleboarding together early in the morning.

Let Them Eat Cake - Luxury Is Personal

Let The Eat Cake

I first came across this phenomenon when I read the book "Let Them Eat Cake: Marketing Luxury to the Masses - As well as the Classes" by Pamela N. Danziger. I was trying to understand as a marketer why people pay amazing amounts for certain things in their lives even when they have limited means. It's also a wonderful study in "what should I REALLY do if I win the lottery?". Pamela does an excellent job of explaining the dynamics behind lifestyle luxury. She notes how very PERSONAL luxury has become. The fancy cooking craze highlighted with the Food Channel shows and "Hell's Kitchen" and their effect on your friend, the neighborhood's new top chef, is a great example. And what about all that top of the line cookware? Suddenly we all want the best EVOO, fresh spices, fine wines and we even cook TOGETHER. "Luxury is what is uniquely your own and your unique experience of a thing. It's not anti-materialistic so much as it is interpretive" -- Dominique Browning, Home & Garden Magazine (p.9). Luxury should no longer be thought of as class-centric. As Pamela suggests - "Rejecting status and prestige, today's new luxury consumer embraces a democratic ideal of luxury -- that it's for everybody and different for everybody."

Some neighbors, my wife and I were floating together at our lake shore a few weekends ago and the conversation shifted to this topic with a guest who is in advertising. He spoke about a client hotel that was floundering and then hit on the experiential marketing idea. They had all of the same luxuries that other hotels had from pillows to customer service, but they wanted to take it to the next level. For the "best" clients, the hotel employees would listen intently and ask exploring, but subtle questions to explore client interests. One client had a favorite pair of running shoes and his were wearing out. The hotel bought a brand new pair and the maid service put them in his room next to his old pair. Another client was having his family join him for an extended stay and he had mentioned that they loved Icies. The hotel put an Icie machine in the room for the family to use during their stay. Imagine the impact and memorable stories that spread from these thoughtful, and personal/unique actions that far surpassed anything a uniformly great pillow and bed experience would generate.

Again and again, what data shows is that we remember outstanding and unique experiences that we have more than the routinely excellent. Seth Godin would call this a "Purple Cow" experience.

Simplify Experiences

Wired - web traffic data

Wired Magazine today declared that "The Web is Dead". They argue that based on traffic data by data type, browsing the web is in decline versus video and social media. They share that simplified user experiences focused on specific tasks such as Twitter, SMS, Facebook interactions and YouTube videos now dominate traffic. Word for the wise - simplify user experiences too to keep up with society. I'll be drastically simplifying my site in the next week.

Simplify Your Life

My wife and I have bought into the storyline. For years we have lived in a somewhat HUGE house on a lake. We thought that IT made us happy and we had three young kids and their friends to which to cater. I was traveling to Dulles, VA to work with AOL on turning the corner from dial-up to broadband and was rarely home. We even acquired a second property on the lake and rented out the cottage seasonally. My wife started her own interior design firm in Brookfield, WI and I became a consultant which made us BOTH small business owners. Recently, a business networking colleague turned insurance agent and now friend told me at Starbuck's after reviewing how many boats and properties that I had, "Why don't you simplify your life?"  It hit me with such clarity. Wouldn't we truly have more fun if we had a smaller house, fewer possessions and traveled more? To be fair, my wife had been saying this for a while. As empty-nesters starting this Fall, we decided it was time to downsize and simplify.

Lake Beulah Home For Sale in East Troy, WI

We are selling our luxury lake house, a beautiful place that was even featured in the Milwaukee Journal Sentinel and we will build a smaller home on our other property and focus on each other and EXPERIENCES. We'll be thrilled to watch others cherish our former, larger home next door.

Pursuit of Happiness

Several vignettes in a recent NYT article "But Will It Make You Happy?" reinforce the story that we are living. More people today are deciding that the quest to "die with the most toys" is not all that fulfilling.

Roko Belic Paddleboarding in Malibu

They highlight Roko Belic, a filmmaker, who moved from San Francisco to a Malibu trailer park so that he could surf more often. One couple shed most of their possessions freeing themselves to travel, be outdoors and volunteer. "The idea that you need to go bigger to be happy is false," Ms. Strobel's mother says. "I really believe that the acquisition of material goods doesn't bring about happiness."

New studies of consumption and happiness show, for instance, that people are happier when they spend money on experiences instead of material objects, when they relish what they plan to buy long before they buy it, and when they stop trying to outdo the Joneses. ...
Current research suggests that, unlike consumption of material goods, spending on leisure and services typically strengthens social bonds, which in turn helps amplify happiness. (Academics are already in broad agreement that there is a strong correlation between the quality of people’s relationships and their happiness; hence, anything that promotes stronger social bonds has a good chance of making us feel all warm and fuzzy.)...

Buying luxury goods, conversely, tends to be an endless cycle of one-upmanship, in which the neighbors have a fancy new car and — bingo! — now you want one, too, scholars say. A study published in June in Psychological Science by Ms. Dunn and others found that wealth interfered with people’s ability to savor positive emotions and experiences, because having an embarrassment of riches reduced the ability to reap enjoyment from life’s smaller everyday pleasures, like eating a chocolate bar.

Alternatively, spending money on an event, like camping or a wine tasting with friends, leaves people less likely to compare their experiences with those of others — and, therefore, happier.

Shared, Simple, Earnest Experiences

Sincerely meaningful experiences shared with close, earnest friends are what my wife and I have put into focus. When we encounter one-upmanship around us, it's like smelling ammonia. It widens our eyes anew and reaffirms our new direction. Will we leave the lake? Not if we can help it. Floating on the lake with friends, a glass of wine and a sunny day spells luxury. Gorgeous sunrises in the morning with the fog gently wafting across Beulah Cove. We hope to build a small home on our other property and go biking on the nearby trails and travel occasionally to sublime places -- like our passion, Tuscany and restore our trips to Beltane Ranch in Sonoma for wine tasting and relaxation with dear friends. We live on the right shore, we just want to simplify our decor. It seems that we're not alone.

A few months ago, I received a letter from my bank and it seemed important based on what they wrote on the envelope. I opened it and the gist is that I had failed to complete some action and they were asking me to simply sign a document to take care of this issue. The only problem was, it was merely a sales pitch disguised as an official notice. It took several reads to fully understand that the urgency of the note was in no way my emergency. This was my bank seemingly attempting to pimp the seriousness with which I treat my bank notices to try to urge me into a new service. I was angry enough about this that I kept the mailing by my desk and thought that I would write this blog sharing the story. After a while, I decided to ignore it given other work I had to do. My bank is Associated Bank and the promotion is in conjunction with The Hartford.

Yesterday, I received a second "Urgent Reminder" "re: important information" shown at left. At least this one didn't take long to uncover its sales pitch. There were, however, hints of the former strategy. "The enclosed form has been supplied so you can send us this missing information by February 5, 2010", emphasis theirs. The prior note really leaned on this idea that I had missing information that I must supply.

Our world has become very noisy, hasn't it? Sales pitches everywhere. I'm fine with that if you make it clear that it is an "offer", not an oversight on my part regarding my existing business with you. My airline reward programs regularly send credit card promotions, but they generally are easy to spot. I don't like them, but I can sign up or reject/shred them without confusion.

Relationship Equity

While at 3Com, U.S.Robotics or AOL, I understood that our relationship with our customers could be steered only somewhat. The customer had to agree with where we were taking them and our interactions with them should embrace, enhance and honor that agreed upon relationship. Sometimes we went too far and we would alienate them or "spend relationship equity". What is "relationship equity"? If you have an approval/excitement meter, are our customers on the plus side? If so, how far up? Associated Bank has generally been a great bank. Now they have spent some relationship equity with me. They've tipped their hand as to whether they respect me or want to fool me into services. If the service is truly a benefit, then the tricks are unnecessary. Secondly, they misunderstand that given privacy and identity theft issues, a bank's relationship with it's customers should be a blatantly forthright one. You can market to me, but make the envelope a particular color or stamp it with "Promotional". You dont have to follow my advice, but your relationship equity will continue to dissipate.

You might ask, "Did you at least tell them that you were unhappy?". Yes. Right now. I don't have time to track down the right corporate wonk personally and hope that they respect my knowledge of the topic. I'd like them to know, but in the end it is their job to monitor, ask and honor our relationship. HOWEVER, I still like Associated Bank and plan to stay with them, but clearly I wish that they had made a better marketing decision.

How might your business evaluate and honor the "Relationship Equity" concept?

I have a love / hate relationship with my Apple iPhone. It's a groundbreaking, marvelous experience and it's a broken one at the same time. Still, I'm not close to being ready to leave it for anything else. My AT&T service is decent. If they provided MMS, better call quality, faster 3G, and lower data costs similar to what I had with Sprint,  I'd be happier, but it works at my office, so that's a plus. It's actually the Apple part that stokes the powerful ying/yang of love/hate. I'll detail why.

Love

Multitouch - there is nothing so marvelous as the multitouch touchscreen. It's smooth, doesn't gather dust and looks great. Being able to double-click to zoom in on a webpage rocks. Pinch or stretch and you can zoom in or out or rotate objects to make them easier to see. This function mimicks what you might do with a real-life object and it fits my behaviors.

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